FAQs

Frequently Asked Questions

Being a travel agent is something that, naturally, comes with a lot of questions. Here are a few of our most commonly asked questions about working with a travel agent. We are here to set your mind at ease, if you don't see your question here, send us your contact info below, we would love to talk to you!

  • How do Travel Agents get paid? Will I be charged extra?

    We are paid by the resorts / cruises / airlines. We do not charge a service fee.

  • Will my accommodations have an extra fee?

    Many resorts have price parity, the cost is same whether you book through us, direct with the resort, or with an online booking engine.


    The difference between using a travel agent is that we help you plan a stress-free vacation without the hassle of going it alone.

  • Why should I book with you?

    With us, you get exceptional personal assistance before, during, and after your vacation. Budget is important and we strive to get your dream vacation within the budget you've set for it. 


    There's no pressure to go above and beyond what you're comfortable with. You can't enjoy your vacation when you're stressed out about paying for it.You also benefit from our extensive personal connections.


    We have a saying among travel experts "the internet is for looking, but travel agents are for booking"

  • Does it cost more to book my vacation with a travel professional?

    No. We have access to all the same pricing for resorts as the online booking sites do and we can price-match online booking engine pricing when comparing apples to apples.


    In many cases, we can find discounts and other promotional offerings that are not offered to the general public.

  • What information should i have thought through before contacting you?

    Ideally you should set a budget and share it with us, so that we can give you a realistic, fun, and memorable itinerary for a price you are comfortable with.

  • Do I have to pay you up front for my vacation?

    No! The deposit requirements are set by the resorts and the tour operators we book through. 


    Deposit rates vary based on the resort or package you select, and the time you are traveling.The deposit is made via Ranelation Travel directly with the resort. At no time does Ranelation Travel ever charge your credit card. 


    This way, you are assured that your deposit is applied directly to your vacation at the time of booking. Most vacation packages require that you pay the balance 60 days prior.

  • What guarantees do I have doing business with you?

    Because you don't pay Ranelation Travel for your vacation, their is no risk of losing your vacation through us.


    When making your reservations, you provide us with your credit card information for booking. In turn, we provide that information to the vacation vendors (resorts, airlines, etc.). They charge your card.


    This way, you are assured that every payment you make towards your vacation is applied directly to your reservation.

  • What happens if something goes wrong?

    When things go wrong, having a travel professional means having an advocate in your corner to help get things sorted out as quickly as possible.


    We are often aware of potential “hiccups” in a travel itinerary before you are. It’s not uncommon for a travel professional to have already worked out a solution before you know that a problem exists.


    Since we work with large numbers of travelers, our travel partners often give us access to priority service and make sure our clients are taken care.

  • When is the best time to contact Ranelation Travel?

    As soon as you are ready in planning your trip. Whether it’s last minute or planned 18 months in advance, the more time you can give us, the better!  


    Keep in mind the dates (or date range) you wish to travel, the number of people in your travel party including the ages of any children going with you, your anticipated budget, and an idea of what you’d like to experience. 


    Ranelation Travel will be happy to recommend specifics based on the information you provide.

Talk to us today!

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